These Terms and Conditions may be changed by the Company when the need arises.
The company will do everything possible to inform the players about important changes.
However, please check the Terms and Conditions on a regular basis in order to timely learn about the
changes.
ATTENTION! Rules of the game in live, with live dealers and TV games.
When you start any of the games of Live dealers or TV games all previously accumulated bonuses will be
NULLED at the first bet.
Holla Africa Casino accepts players only from those countries and geographic regions where online
gambling is permitted by law.
The player must independently ask about the regulations and laws governing gambling in the region of
their residence.
Responsibility for failure to comply with such laws and acts lies entirely with the
player.
Only persons over the age of 18 or the age required to participate in online gambling according to the
laws of the place of residence are allowed to play on the website.
The responsibility for knowing such laws lies entirely with the player.
The company reserves the right to ask the player for evidence of the achievement of the age necessary
for the game, as well as to limit access to the game or to suspend the account for those who could not
provide evidence of reaching the age that allows them to participate in gambling.
The player is solely responsible for paying all necessary fees and taxes on winnings provided for by the
legislation of the country or region of his residence.
If the player who ordered the withdrawal of funds from the website did not make bets on an amount equal
to at least three times the last deposit since its execution, we reserve the right to charge the costs of
processing the transaction to such a player, both for the deposit and for withdrawing funds.
This decision is at the discretion of the Holla Africa Casino administration.
The player confirms that he/she knows the rules of the game in which he can participate in the website.
Responsibility for knowing the pay-out percentage of winnings in games in which a player participates is
entirely his own.
The company takes all possible measures to protect the personal data of the player and provides this
data only to the parties involved in the provision of gambling services on the website.
Despite this, the Company is not responsible for how third parties will manage this information, for
example, game providers or affiliates.
The handling of player's personal data by such third parties takes place in accordance with their terms
and conditions.
The company is not responsible for any defects in hardware or software, loss of Internet connection or
any other technical problems that may limit the player to access the website or interrupt his game.
Each player has the right to create only one game account.
Creating more than one game account with the same player can lead to the removal of all player accounts
and cancellation of all cash payments.
The player must not give anyone access to his game account or allow the use of the website from his
account to third parties (including minors)
The website may be used only for personal purposes and should not be used for any commercial profit.
The company has a strict anti-fraud policy. If a player is suspected of any fraudulent actions, or his
actions are relevant, including: to engage in any collusion with other players, the development of
strategies aimed at obtaining winnings unfairly, fraudulent actions against other online casinos or payment
systems, return or refusal of credit card payments, other types of fraud,
either the player is declared bankrupt in the country of residence.
In this case, the Company reserves the right to close all player's game accounts and cancel all cash
payments.
This decision is entirely made at the discretion of the Company and the player will not be
notified of the reasons for making such a decision.
The company reserves the right to notify the necessary authorities in identifying fraudulent actions
produced by the player.
The company has the right to request from any player the documents confirming his identity.
The player may be required to take a “selfie” with the document in his hand and confirm the date when this
“selfie” was made. Modification of photo documents using any special software is strictly prohibited.
If the requested documents are not provided by the player within one month from the moment of their request,
we reserve the right to confiscate the balance of the player's balance and close his account.
If a player, for some reason, does not want to take a “selfie” in accordance with the security requirements,
he can order the payment of funds to a bank account registered in his name.
We reserve the right to charge the transaction processing costs to the player if he has not wrapped up
the deposit amount at least 3 times before ordering withdrawals.
Attempts to wrap up the deposit amount 3 times exclusively in board games (roulette, blackjack, poker,
etc.), before ordering a withdrawal, can be considered by us as fraudulent actions against the payment
system or casino.
This decision, entirely, is made at the discretion of the casino and is not subject to revision.
Holla Africa Casino provides a variety of ways to replenish the balance of the game account.
A player can use credit and debit cards VISA and MasterCard to replenish the account.
Please contact the support department at [email protected] to inquire about the appropriate deposit
method for your region of residence.
Also note that the minimum deposit is 20ZAR.
The minimum amount for withdrawal of funds is 200ZAR.
The maximum amount for withdrawal depends on the payment system you are using.
If the amount of money requested for withdrawal exceeds the payment system limit, the payment will be
made in parts.
The withdrawal request begins to be processed immediately after receipt, however, the withdrawal process
can take up to five days with some payment systems.
Each player can make up to two cashbacks in one day and up to seven in one calendar week.
Caches that violate this restriction will be cancelled, and the player will be notified by email.
If the amount of funds withdrawn by the player must be divided into several payments in order to comply
with the limits of the payment system, such payments will be considered as one cash out, provided that the
player has not made a deposit between them.
Holla Africa Casino supports payments using Original Credit Transfer (OCT) from Visa, as well as using
Payment Transfer from Mastercard.
The card used at Holla Africa Casino should not be a corporate credit card, and should also be issued in
the country permitted by these rules.
Please note that even if your country is among the supported ones, we cannot guarantee a successful
transaction, since the bank that issued the card may block it at its discretion.
Also, take into account that the domestic operating currency of Holla Africa Casino is ZAR.
If you carry out transactions with Holla Africa Casino in other currencies, the funds debited from your
card may be somewhat higher than the initial amount of the transaction, as there will be an additional fee
for currency conversion on the bank side and / or on the payment system you use.
If the deposit was made using a credit or debit card, and the amount of funds for withdrawal is equal to
or less than the amount of the deposit, then we reserve the right to withdraw funds back to the credit or
debit card.
If in this case the withdrawal amount exceeds the deposit amount, the difference will be paid by one of
the alternative payment methods.
The company reserves the right to verify the player’s identity before processing withdrawals and to
delay payment for the time required for such verification.
In case the player has provided inaccurate data, he may be completely refused payment, and his account
may be disabled. If such a decision is made, the player will be notified by e-mail.
If a player wins more than 100.000 ZAR (or equivalent in another currency), we reserve the right to
divide the
payment of the full amount into monthly payments of 50.000 ZAR until the entire winnings have been paid.
The maximum amount of payments to the player is 100.000 ZAR per week and 1.000.000 ZAR per month, unless
otherwise indicated.
Exceptions can be made for players with high VIP status. All progressive jackpots are paid in full.
The withdrawal time to e-wallets ranges from a few seconds to 15 minutes.
Withdrawals to credit and debit cards, as well as via bank transfer, can take up to 1-5 days.
Time to check your account before payment, if necessary, is up to 12 hours.
All bonuses are available to players from all countries, unless otherwise indicated.
At one home address, IP address, email, phone number, account of the payment system (credit card, etc.)
and so on, bonuses can only be received by one person.
When playing with a bonus real money will be spent first. Bets made will be removed from the player's
real balance. If the balance is empty, then the bets will begin to withdraw from the bonus balance.
Upon expiration of the bonus, the bonus, as well as the winnings from it, will be canceled.
Holla Africa Casino has the full right to update these rules at any time.
All information about the players of Holla Africa Casino is considered to be strictly confidential by the
Company.
All data is stored and processed in accordance with data protection and privacy laws.
Information about the balance of player accounts
The company uses the personal data of players for marketing purposes. However, we respect the player’s right
to privacy.
If the player does not want to receive advertising messages, he can select the appropriate option during
registration.
You can also unsubscribe from receiving promotional materials at any time using the website.
Holla Africa Casino uses cookies to save personal settings and preferences of the player to provide him with
more convenient gambling services.
To set personal privacy settings, a player must contact customer support at [email protected]
In the event that the Company becomes aware that the player has participated in fraudulent activities related to the manipulation of the game, fraud with payment systems, the provision of false personal data, money laundering, the use of stolen credit cards and so on, we reserve the right to disclose personal data of such a player and make them publicly available.
The company seeks to provide 100% secure gambling services and make sure that players personal data cannot
be
stolen, lost or illegally used.
We use the latest technological advances to protect the personal data of players.
Holla Africa Casino uses 128-bit SSL technology (Secure Socket Layer), preferred by many major financial
institutions and banks, to ensure the security of transactions on the website.
We use a special anti-fraud system to prevent any type of possible financial fraud on the website.
Any attempts of illegal actions immediately lead to the blocking of the player's account.
Access to the account can be made only by the unique ID and password of the player. The player is fully responsible for the safety of this data and for ensuring the inability to access the account by others.
We work only with the most reputable and reliable payment systems, which allows us to ensure thorough processing of deposits and withdrawals of players funds in accordance with all security standards.
Remember, playing in a casino should be treated solely as entertainment. The game should not cause any
harm to you or your family or friends.
Before playing at Holla Africa Casino, it is very important to realize that playing in a casino in no
way can be considered as a means of generating income or as a way to pay off debts.
We recommend that you always monitor the amount of time you spend playing casino games and how much
money you can afford to spend playing them.
Never play for amounts you cannot afford to lose.
If you believe that the game has a negative impact on your life, or on the lives of your loved ones and friends, we strongly recommend that you consider taking such measures as setting personal limits on the game, self-exclusion from the game, seeking help from a specialist.